I don't have everything that my device came with. Can I still sell it?

Yes! We gladly accept your devices even if you don’t have everything that it came with. However, if you can send in the essential accessories that came with your item (i.e. the charger and battery), this will ensure you receive the maximum price quoted for your trade-in. Non-essential accessories will not increase the trade-in value (i.e earbuds, manuals, CD, etc).

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What does YouRenew do with my personal information?

YouRenew will never sell or share your personal information with other individuals, companies, or parties without your express consent. Every device that comes in is wiped clean of all information, whether you've already done it or not. Please see our privacy policy for more information on our data security policy.

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Is there a limit on the number of items I can sell to YouRenew?

No! The more items you sell, the more cash you make.

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Why can’t I find my item?

Try as we might, there are always a few devices out there that aren’t in our database. However, we're always updating YouRenew with new products and categories. If you don't see your item, let us know and we'll research it and let you know if we can make you an offer.

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How does YouRenew determine the value of my item?

Our technology utilizes market data from a variety of sources to determine the true market value of your item.

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What happens if you disagree with the condition I select for my item?

In rare cases, discrepancies do arise during the inspection process. In cases where discrepancies occur, we’ll email you with our new offer and the reason behind the changes. Please note: once a device is mailed, it cannot be returned.

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Can I sell multiple items to YouRenew?

Yes, and we encourage it! Each time you accept an offer that we make, the device is added to “My Cart.” Once you’ve entered all of your devices, proceed to checkout.

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How does YouRenew pay me?

YouRenew will send payment by check via USPS.

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Is shipping really free?

We'll give you a free UPS shipping label if your order contains any devices that are worth money and if you're shipping from a location in the United States. At this time, we cannot offer free shipping for customers outside the United States or for orders without value.

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Does YouRenew provide any shipping materials?

Aside from a UPS shipping label (for qualified orders), YouRenew does not provide any boxes or packing material for use in shipping your devices to us. We suggest you try to recycle whatever materials you have at your disposal. You could use the device's original box or any other sturdy box you find around the house. Crumpled up old newspapers work great for packing the empty spaces in the the box.

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How long does it take from the time I ship my item to you for inspection to the time I receive my payment?

The time that delivery takes via UPS is out of our control, but usually is only a few days. Once we receive an item, we turn it around as quickly as possible, and update you as to our progress. We notify you once we’ve inspected your item and payment is on the way. Please allow a few days for payment to arrive after you receive the confirmation email.

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Does YouRenew accept items from outside of the United States?

Yes. However, we do not offer free shipping from outside the United States. You should contact a local shipping provider for advice on sending your items to us.

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What does YouRenew do with the items it purchases?

YouRenew believes that reuse is the highest form of sustainability. That’s why we promote reuse first and recycling as a last resort. We aim to get used devices back into the market for reuse – primarily to people who cannot afford to buy new devices.

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Where do I ship my item?

After you’ve printed out your UPS shipping label and securely taped it to your box, you can drop it off at any UPS location nationwide. Find a location near you on UPS's website.

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How should I package my item?

You should carefully package your item to ensure that it is not damaged in transit. Use old newspapers, bubble wrap, or other environmentally-friendly packaging material to cushion your item. YouRenew is not responsible for shipping damage that may occur in transit.

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I printed my pre-paid shipping label, but how do I attach it?

You can attach the label to the package with clear tape. Make sure that the shipping address, bar codes, and other information on the label are visible through the tape!

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Does YouRenew offer any other shipping methods besides UPS?

We offer FREE shipping for devices with value within the United States through our partnership with UPS. You are welcome to use any other shipping carrier at your own expense. YouRenew does not pay for shipments sent within the continental United States by any other shipping company.

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For further questions please contact us at support@yourenew.com.