The website available at (“YouRenew”) is a service of Clover Wireless, LLC (“Company”). By using and/or visiting YouRenew’s site (the “Site”), you agree to the terms and conditions set forth herein. These Terms of Service govern your use of all areas, content, communications, and transactions on

Conditions of Use

Clover Wireless, LLC (“Company”) enables consumers to sell their cell phones, laptop computers and other items (the “Products”) through (the “Website”). All Company’s services are subject to the Terms and Conditions, Privacy Policy and Sale Agreement listed below (collectively the “Terms”).



These terms apply to any offer you make to sell your Product(s) on the Website. These terms, Company’s Terms and Conditions and Privacy Policy and any supplemental terms or policies associated with a specific transaction between you and Company constitute a legal agreement between you and Company (the “Agreement”). Although this Agreement is in electronic form, it has the same force and effect as an agreement in writing. In this Agreement, the terms “you” or “your” means any individual or entity exercising rights under this Agreement, the term “person” means a natural person or business entity, and the term “” “Website”, “Clover Wireless”, “we” or “us” means the Company and its affiliates and subsidiaries.


In order to complete the sale of your Product through the website or to complete any other transaction with Company you must:

  • Be at least 13 years old, and if under 18 have the permission of your parent or guardian;
  • Provide true, up-to-date and accurate information about yourself and any Product you offer to us;
  • Comply with all terms and conditions of this Agreement;
  • Comply with all applicable laws and regulations, including all import and export laws as described below;
  • Have the legal capacity to enter into agreements and convey title and interest in any Product that you submit to us.


    The value of the Product varies based on age, condition, features and demand for that particular make/model in the secondary market. Product condition is determined by Company, in its sole discretion, when it receives and inspects your Product(s). Product conditions are as follows:

  • Good: A Product in Good Condition fully powers up to the home screen, has a fully functional LCD display and working digitizer, and is data cleared.
  • Poor: A Product in Poor Condition fully powers up to the home screen and is data cleared, but has a broken LCD display or digitizer.
  • Recycle: A Product in Recycle Condition is any product that Company deems no longer has resale value, or any product that Company is unable to data clear.
  • You will receive notification on the outcome of inspection and the condition of your Product(s) when inspection is complete.


    All Product quotes are based on the market value of the Product and the information you supply about the Product, such as the Product’s model and working condition. Your acceptance of a quote from Company for your Product means that you are willing to sell your Product to Company at the quoted price or, if Company’s inspection requires issuance of a revised quote, at the price of the revised quote. You are deemed to have accepted Company’s offer when you electronically agree to the terms outlined in the quote. If Company determines that the Product has nominal value, Company may provide you a quote of $0.00. You may accept a quote of $0.00 and send your Product to Company for recycling. Please note: once you mail your Product to Company, it cannot be returned.

    By sending a Product to Company, whether for sale or recycling, you warranty the following:

  • You own the Product and/or all the rights necessary to transfer the Product to Company;
  • The Product is not counterfeit, stolen, or its provision to Company is not otherwise fraudulent;
  • The Product is free of all liens or encumbrances, and does not contain any third-party software that may not be transferred of for which royalties are due;
  • Your transfer of the Product to Company will comply with all applicable laws and regulations, including without limitation all import and export laws as described herein, and will not infringe on any third party’s intellectual property rights (including copyrights, trademarks, patent, trade secrets or other proprietary rights).
  • By using the Services, you agree to indemnify Company for all clams or losses sustained as a result of your breach of this warranty.


    Please follow all packaging and shipping recommendations provided by Company to avoid possible damage to or loss of the Product in transit. When packaging your Product, be sure to include the Product and all materials you included in your description when we calculated your quote, as well as any other materials that came with you Product. This includes any battery, software, accessories, adapters or manuals. Failure to include any items you told us about when the quote was calculated, or sending us a Product which does not match your original description, may impact the final value of your Product and may result in a revised quote.


    Company attempts to remove and destroy all personal data from all Products we receive. For Products that store files and/or personal data on hard drives, memory chips or the like, you are solely responsible for backing up and storing any data you wish to keep from your Product and for removing any personal, private, or confidential files or information stored on your Product before you send your Product to Company. Company’s standard practice is to do a factory reset of all Products received, which removes things like contacts, pictures, etc. Company will also attempt to destroy other types of data that may be stored on the Product or the Product memory chips using software that follows Department of Defense guidelines. However, Company cannot and does not guarantee or warrant that such deletion and destruction will be successful. By accepting a quote and sending your Product to Company you agree to release Company from any claim or liability as to the Product, all information stored on such Product, and any information on any media used in conjunction with the Product that you send to Company, or for such data’s security, integrity, confidentiality, disclosure or use. Without limiting the above, Company is not responsible for, and you hereby release Company from any claim or liability for any loss suffered due to any data that you fail to remove from the Product and that is obtained or transferred to a third party or that is lost after you submit your Product to Company.


    Company will honor a quote for 21 days from the date you accept the quote. Company must receive the Product within this 21 day period. Upon receipt we will inspect your Product (and additional materials, if any) to confirm that it matches the description you provided when we prepared your initial quote. If our inspection shows that the Product does not match the description you provided to us, that it has been modified so that it no longer conforms to the original factory specification, or that it no longer complies with applicable laws or regulations (e.g., FCC rules, etc.) or if the Product was damaged in transit or was received more than 21 days after the quote was accepted, we will issue a revised quote via email for the Product that reflects the conditions described above.


    The risk of damage and/or loss for your Product remains with you until it is received by Company in our facility. Company is only responsible for damage or loss to your Product while the Product is in our facility.


    Title to the applicable Product passes to Company only when Company accepts the Product for the original quote or the revised quote as applicable.

    Item Ownership

    In order to use the YouRenew service, you must be at least 18 years of age and must own the right, title, and interest or be an authorized representative of the owner in any and all items that you seek to sell to YouRenew.

    Such items, or the sale and shipment of such items, must not violate any applicable laws, statutes, ordinances, or regulations including export laws. You are responsible for complying with any and all such laws. Any items you seek to sell through the Site using YouRenew services: (1) shall not infringe on third party intellectual property rights (including copyrights, trademarks, patents, trade secrets or other proprietary rights), and (2) shall not be counterfeit, stolen, or fraudulent. You represent and warrant that the products are free of any liens or encumbrances.

    By using the YouRenew service, you agree to indemnify YouRenew from all claims or losses sustained by YouRenew as a result of any breach of this warranty.


    You must comply fully with all import and export laws, regulations, rules and orders of the United States, or any foreign government agency or authority. You are responsible for the expenses of such compliance and/or for obtaining any authorizations or clearances required to convey your Product to Company. Please note: U.S. Trade sanctions administered by the Office of Foreign Assets Control (OFAC) generally prohibit the importation into the United States (including U.S. territories), either directly or indirectly, of most goods, technology, or services (except information and information materials) from, or which originated from Cuba, Iran, North Korea, Sudan, or Syria; from foreign persons designated by the Secretary of State as having promoted the proliferation of weapons of mass destruction; named Foreign Terrorists Organizations; designated terrorists and narcotics traffickers. You may not offer or provide to Company for recycling, donation or for sale, any Products that would violate the provisions of this Section.


    Company may from time to time sponsor or offer various promotions programs. The specific terms of any such promotion will be provided to you at the time you are offered the promotion. Company reserves the right, in its sole discretion, to determine to which transaction or transactions a promotion applies, to establish rules and restrictions relating to such promotion, and to modify or terminate any promotion at any time without advance notice.


    Company makes every effort to ensure the accuracy of all information it provides you about your Product. From time to time, however, there may be typographical errors, technical inaccuracies, pricing or other errors or omissions. When these occur, Company reserves the right, at any time prior to payment, to:

  • Correct the error, inaccuracy or omission;
  • Reissue the original quote, or if the Product has already been sent to Company, issue a revised quote; or
  • Return the Product to you.


    You agree that Company may communicate with you electronically regarding your Product and any potential transaction between you and Company via email or by posting messages on your account page on You agree to keep your email address up to date and to maintain a valid email address and to ensure that emails we send you are not filtered or stopped by spam filters or other type of email blocking functionalities.


    We reserve the right to seek all remedies available at law and in equity for violations of the rules and regulations set forth in this Agreement and the Privacy Policy, including the right to block access from a particular internet address to the Website.


    This Sale Agreement, the Terms and Conditions and the Privacy Policy constitute the entire agreement between us relating to your use of the Website and the Services. Additional terms and conditions may apply when you enter contests, use any Third Party Services or access any linked websites. Should any provision of this Agreement be held invalid, the unlawful or unenforceable provision shall not affect the validity or enforceability of the remaining provisions. No waiver by Company of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.


    The Website and any correspondence related to a transaction may contain typographical errors or other errors or inaccuracies and may not be complete or current. Company reserves the right to correct any errors, inaccuracies or omissions and to change or update the content at any time without prior notice. Company does not, however, guarantee that an error, inaccuracies, or omissions will be corrected.


    Clover Wireless reserves the right to modify this Agreement at any time. If you do not agree to the changes, you may discontinue using the Website and/or the Services before the changes take effect. You are responsible for periodically reviewing this Agreement, located at, for any such changes. Your continued use of the Website or Services after any such changes take effect constitutes your acceptance to such changes. Each time you submit a Product for sale, donation or recycling with Company, you reaffirm your acceptance of the terms of this Agreement.


    For any further questions or comments, please contact Clover Wireless, LLC at YouRenew, 301 Weakley St. Calexico, CA 92231, 888-863-8023 or

    Copyright ©2009-2015 Clover Wireless, LLC. All rights reserved.

    Last modified 8/20/2014.