The website available at (“YouRenew”) is a service of TwigTek, Inc. (“TwigTek”) By using and/or visiting YouRenew’s site (the “Site”), you agree to the terms and conditions set forth herein. These Terms of Service govern your use of all areas, content, communications, and transactions on

Conditions of Use

TwigTek, Inc is a company, to which individuals and organizations offer to sell cell phones, laptop computers, and other items (“item”) through (“YouRenew” or “us”). By using the YouRenew web site and participating in the service, you agree to the terms and conditions set forth herein. These terms are a legal agreement between you and YouRenew, and are collectively referred to herein as the “Agreement.”

As a condition of utilizing the functions and services provided by YouRenew, you must read and agree to be bound by all the terms and conditions contained in this Agreement. Should you access any area of the YouRenew website, use any tools, functions or services that the Site offers, view any text or graphics published on the site, or use any of our services, by either submitting an order on the YouRenew website or by telephoning, faxing, emailing, or writing to us to make that request, confirms that you have read this Agreement and agree to be bound by the terms and conditions contained herein.

Should you not agree to be bound by all the terms and conditions contained in this Agreement, you must refrain from engaging in any business activity with YouRenew or from contacting us to request information, product, or services.

Ownership and its applications, content, and other components of the Site are the property of TwigTek, Inc.  The Site and all materials, including but not limited to the YouRenew logos, designs, text, images, audio and video clips, and trademarks and the arrangement of the Site are copyrighted by YouRenew and are protected by United States and international intellectual property laws.

Accuracy of Information

YouRenew makes every effort to ensure the accuracy of all information presented on its website, literature or any communication. In the event of typographical errors, technical inaccuracies, pricing errors or omissions, YouRenew reserves the right to correct the error.


YouRenew contains links to third party web sites. YouRenew has not reviewed all of the sites linked via its web site, and is not responsible for the content of any linked sites. These links are provided solely for the benefit of our customers and do not imply any endorsement by YouRenew, its third party partners, or its employees. Use of any such linked website is at the user’s own risk. 

Contact Information

You agree and affirm that all contact information provided to YouRenew, including email address, physical address, and telephone numbers is current and that it is your responsibility to provide us with updated contact information. You further agree that any email message that we send to you, not returned by our mail servers, is deemed to have been effectively received by you and constitutes due notice to you by email. It is also further agreed that any phone message we leave with any individual answering your phone or on your answering machine or answering service, is effectively received by you and constitutes due notice to you given by telephone.


All pricing displayed on YouRenew is subject to change without notice. YouRenew reserves the right to adjust pricing due to errors, market conditions, or other extenuating circumstances at the point of inspection.

Product Valuation and Payment

All original quotes are based on your description of the device and data gathered through YouRenew. Quotes are valid for thirty days after the offer date, but are subject to change in the event that items are materially different than described on the Site or for any other reason deemed necessary and allowed by these Terms of Service. Final determination of an item’s value occurs after receipt of your package.

If a discrepancy comes up during the inspection process, YouRenew will communicate its revised offer. Please note: once a device is mailed, it cannot be returned.

The payment process begins as soon as your all of your items pass final inspection. Please allow up to ten (10) business days for processing before your payment is issued. Also be aware that checks are mailed via the USPS, and this may take additional time.

If payment via check is issued by YouRenew but is lost, a replacement check will only be issued after a sixty day waiting period.

Shipping Your Product to YouRenew

YouRenew utilizes the United Parcel Service (UPS) as our primary shipping service. From time to time, YouRenew may utilize other shipping carriers at its sole discretion. Upon accepting YouRenew’s quote for an item and submitting the required information, YouRenew may issue you a prepaid shipping label if your order qualifies. If you use any shipping service or carrier besides that which is offered by YouRenew you must do so at your own expense. YouRenew does not pay shipping for devices with no value, nor does it pay shipping for devices shipped from outside the United States.

With our shipping label you may either pack your items in your own shipping carton or use a box that is available for purchase at a UPS outlet. All shipping costs are prepaid when you use our prepaid label. If you wish to fully insure your package, insurance must be purchased by you at your sole expense.

Tracking Your Items

Once we receive your order we will notify you via email confirming the arrival of your item(s). Upon inspection of the order, we will again notify you. This email will either confirm that payment has been approved in the amount of the original quote, or will address any discrepancies with your item(s). Once your item(s) are fully processed and all items accounted for, an email will confirm that payment has been issued.

Product Inspection

Upon receipt of any order, YouRenew uses a rigorous process to inspect the item(s). YouRenew reserves the right to accept or deny any item. YouRenew will use its best discretion to determine the product value. If the item is consistent with the submission information, with all materials described, and arrives at YouRenew in a timely manner (within 30 days of the quote), YouRenew will honor the original quote offered for the product and reflected on the trade in receipt. In some cases, YouRenew may revise the original quote for the item if the item is not in the condition that was originally described. Item conditions are defined as:

  • Perfect: An item in perfect condition functions flawlessly, shows no signs of use, and has no dust, scratches, or blemishes present.
  • Good: An item in good condition functions flawlessly, shows small scratches and blemishes, but has a perfect screen.
  • Fair: An item in fair condition functions flawlessly, shows worn keys and paint, and has scratches.
  • Poor: An item in poor condition is fully functional, but may have one of more issues including a broken antenna, broken hinge, broken or cracked display, broken or missing keys, broken or missing trackball, broken ports or inputs, a burned screen, cracks or deep dents, dead pixels, internal modifications, a missing battery cover, a missing or corrupted ESN or MEID, a scratched display, or worn or scratched paint.

In rare instances (for non-functioning or unusable devices), YouRenew may revise an offer to zero, but will accept the item and ensure responsible recycling. Please note: once a device is mailed, it cannot be returned.

Item Ownership

In order to use the YouRenew service, you must be at least 18 years of age and must own the right, title, and interest or be an authorized representative of the owner in any and all items that you seek to sell to YouRenew.

Such items, or the sale and shipment of such items, must not violate any applicable laws, statutes, ordinances, or regulations including export laws. You are responsible for complying with any and all such laws. Any items you seek to sell through the Site using YouRenew services: (1) shall not infringe on third party intellectual property rights (including copyrights, trademarks, patents, trade secrets or other proprietary rights), and (2) shall not be counterfeit, stolen, or fraudulent. You represent and warrant that the products are free of any liens or encumbrances.

By using the YouRenew service, you agree to indemnify YouRenew from all claims or losses sustained by YouRenew as a result of any breach of this warranty.

Passing of Title

Title of the item(s) passes to YouRenew upon arrival and acceptance at YouRenew's processing center. The passing of title is final, and all future decisions regarding items are at the sole discretion of YouRenew. In the case that YouRenew offers a new valuation after inspection, you have seven (7) days to accept or reject the new quote. In the event that you do not reject the new offer, YouRenew will automatically accept the item(s) after the seven day period expires and issue payment at the revised price.

Data Removal

YouRenew works tirelessly to maintain the highest standards of data security. For all items that use hard drives, memory cards, or other means of storing data, YouRenew uses its best efforts to remove all data, but makes no guarantees in this regard. It is highly recommended that you remove any and all data from your item(s) before the items are sent to YouRenew. By sending your items to YouRenew, you agree to release us from any any claim or liability as to the items and as to the data stored on the items. YouRenew is not responsible for any loss suffered by you as a result of data that is not erased from your device and obtained by a third party.

Transfer of Funds

YouRenew offers payment via check. Please allow up to ten (10) business days after we receive the item to process your payment.

Risk of Loss

You assume the risk of loss for any and all items until delivery of the items to YouRenew’s processing center. Packing and shipping recommendations should be followed to avoid possible damage or loss. You are responsible for any damages that may occur to your product while in transit.

Liability / Indemnification

You agree to indemnify and hold harmless YouRenew and all affiliates, directors, distributors, employees, licensors, officers, owners, and service providers from any claims or damages, including any incidental, indirect, special, consequential, punitive damages, or loss of profit or opportunity; claims, demands, or actions for any subrogation claim brought by your insurance carrier, and, by submitting an item to YouRenew you specifically waive any such subrogation claim as well as on the behalf your insurance carrier. By mailing a parcel of material to YouRenew for analysis, you explicitly and expressly accept YouRenew’s limitation of liability.

General Terms “YouRenew” provides its website and services to users subject to the terms laid out below. If you do not agree with any of the terms of this agreement, do not access or use the information or services on this Site. Your use of YouRenew shall indicate your agreement to abide by the terms.

You acknowledge and agree that any content, including but not limited to text, data, photos, graphics, etc. or other material contained or distributed on or through the Site, by YouRenew is protected by trademarks, service marks, patents, copyrights, or other proprietary rights and laws. You may not use or distribute any content received through the Site without the authorization of YouRenew. You agree not to publish, reproduce, copy, in whole or in part, nor upload, download, post, email, sell, or otherwise distribute content available through the Site, in violation of applicable copyright and other intellectual property laws.

YouRenew retains all rights, title, and interest in its technology, web site, content, and data. You will not decompile, reverse engineer, or disassemble YouRenew, its contents or technology. Additionally, you will not use YouRenew for any unlawful purpose, harvest or collect information about YouRenew without its express consent, add or use ActiveX, Java, Javascript, cookies, web beacons or other tracking technologies on YouRenew, or use information found on YouRenew to send spam. You agree that you will not use any robot, spider, scraper or other automated means to access YouRenew or harvest content from YouRenew.

YouRenew makes every effort to ensure the accuracy of all information presented on its website, literature or any other communication. In the event of typographical errors, technical inaccuracies, pricing errors or omissions, YouRenew reserves the right to correct the error.

The above terms and conditions are governed by and construed in accordance with Connecticut law, and no conflict of laws or provisions of any jurisdiction will apply to these terms and conditions. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the services provided by YouRenew of action must be filed within 60 days after such claim or cause of action arose or be forever barred.

This writing constitutes the entire Agreement between the parties and there are no other oral or collateral agreements or any kind or character except those contained herein. This Agreement may be changed or modified only by written agreement signed by YouRenew.

Copyright ©2009-2015 TwigTek, Inc. All rights reserved.

TwigTek, Inc
129 Church Street
Suite 103
New Haven, CT 06510
United States

Last modified 4/12/2013.